After you upgrade a Microsoft Windows Server 2003-based computer to Microsoft Windows Server 2003 Service Pack 2 (SP2), Help and Support is missing when you click Start. Additionally, the Help menu is missing in programs that are running on the Windows Server 2003 SP2-based computer.

Additionally, when you type msinfo32.exe or Helpctr.exe at a command prompt to try to start Help and Support manually, you receive the following error message: However, when you start the Services Microsoft Management Console (MMC) snap-in, the Help and Support service is not listed.

RESOLUTION

To resolve this problem, reinstall the Help and Support service. To do this, follow these steps:

1.	Click Start, click Run, type cmd in the Open box, and then click OK.
2.	At the command prompt, locate the following folder: %windir%\PCHealth\HelpCtr\Binaries
3.	At the command prompt, type the following commands, and then press ENTER after each command: • HelpSvc.exe /regserver /svchost netsvcs /RAInstall • HSCUpd.exe -i hscmui.cab HSCUpd.exe -i hscsp_e3.cab Note The following commands do not apply to some language versions of Windows Server 2003: • HSCUpd.exe -i hscmui.cab • HSCUpd.exe -i hscsp_e3.cab The reason is that the Hscmui.cab compressed file is not included in some language versions of Windows Server 2003, such as the Japanese version of Windows Server 2003.