Email and Alias Forwarding!
Why is it being blocked to AOL and ComCast Accounts?
The Problem defined below is the same for Comcast and AOL!
1. You setup an auto forwarder from your domain to your AOL email account (you@yourdomain.com -> you@aol.com).
2. Your customers send emails to you@yourdomain.com and the emails gets forwarded to you@aol.com
3. One day you receive some spam at you@yourdomain.com, which was auto forwarded directly to you@aol.com.
4. You open your you@aol.com mail box and see the spam, so click to Mark it as SPAM and add it to your AOL spam filter .
5. AOL's spam filter does not register the originator of the email as the spammer - instead, it registers the last place the email came from as the spammer. And in this case and the last place the email came from is our email server which hosts you@yourdomain.com.
6. AOL will then blacklist the entire mail server, so that no one can send email to any AOL email accounts.
You need to login to your email admin and go through your email accounts and take off any forwarding that forwards email to AOL or Comcast account. Also check to make sure your email Alias is not forwarding to AOL or ComCast email account.
It is stated to be an inconvenience by many users. The fact that this means you only need to add another account in your mail client (i.e.) Outlook, Outlook Express, or whatever client you use. If your mail client does not support checking multiple accounts you should have quit using it long ago.
Our blocking is necessary in order to protect all of our valuable customers from being blacklisted by AOL by the action of one or two users who think that blocking spam using Comcast or AOL filtering is the right approach. Though the concept is unproductive by using that mark as spam button, they are only shooting off their own foot, and any legitimate mail that server may be sending.
AOL & ComCast certainly does nothing to investigate the source of the spam and would rather shut down a server than take a minute to check it out. It's unfortunate but is in everyone's best interests.