Consumers are totally confused as to when to take an action against something their anti-spyware has defined as a threat. Even the companies who write the code cannot agree on anything.
It is hard to get all these things to work together and behave. The burden is on the software provider who took on the task to enter this business. What is required here is some agreement on some basic standards for the business which will allow these applications to come up with a relevant guess. They're beset by legal headaches, constantly challenged for what their products define and target as malware.
Many anti-spyware programs scour computer hard drives for those data-tracking files called cookies that we often get from Web visits. Microsoft Corp.'s tool does not. And there are disputes aplenty about whether certain widely used advertising programs circulating on the Internet are clean of spyware.
Surprise! There's little agreement on what should be considered spyware, or even what adware is, exactly. Or on whether adware, which delivers ads, is a form of spyware or a breed apart. Honestly one should question any right they have to collect this demographic information as a matter of law. One would think that the right to privacy should win out. Again this has proven that money wins as a course of law. At least until the consumer numbers force the issue.
Claria Corp., formerly known as Gator Corp., has sued several anti-spyware companies and Web sites for calling its advertising software "spyware." PC Pitstop rewrote some of its materials as part of a settlement.
Joseph Telafici, director of operations for McAfee Inc.'s security research unit, says the company now gets one or two complaints a week, compared with two or three per quarter last year from companies whose programs it has dubbed spyware or adware.
Symantec Corp. sought to pre-empt a lawsuit by filing one itself, asking a federal court to declare that it had the right to call Hotbot.com Inc.'s toolbar adware. Hotbot did not respond to requests for comment.
Symantec still faces a lawsuit by Trekeight LLC, whose product Symantec brands adware.
Adding to the confusion is the fact that many legitimate programs — including Microsoft Corp.'s Windows operating system and Web browser — send out data without making the user fully aware, one of the common attributes of spyware.
And many programs that spy, do have legitimate functions — people may run a keystroke recorder to monitor spouses whom they suspect of cheating. Or they may willingly accept adware in exchange for a free game or screensaver.
Anti-spyware software companies say they leave removal decisions to customers, though many users simply follow their recommendations, failing to distinguish the mild from the malicious.
Anti-spyware companies have an incentive to overlist programs.
The fact that getting this issue resolved by some ruling, law, or guideline will only push the adware and spyware companies to refine what they do by some new term. Then they will stand up in court and dare you to call them a spyware company; then claiming they are "reportware"; "searchware" or "sponsorware."